Help & FAQs

At Sneppies, we use the standard Belgian/German size chart. If a product uses a different size chart, we indicate this on the product page.

You can receive an invoice for your order. Please request it from our customer service team.

At Sneppies, we accept a wide range of payment methods, including Bancontact, Klarna, PayPal, credit cards and more. You can view all available payment methods when checking out your order.

You can easily pay for your order afterwards using your credit card.

Home delivery & pick-up point:

• Free shipping on orders over €69
• Shipping costs for orders under €69: €4.95
• Delivery within 1 to 2 working days

Every order includes Track & Trace.

Normally, our delivery time in Belgium is 1 to 2 days. Orders are not delivered on Sundays.

During the holidays, delivery times may be longer than usual due to increased demand at the parcel carriers. Please place your order in time to avoid being left without presents at Christmas!

If the Track & Trace status of your order has not changed for more than 3 days or you suspect there is an issue with the delivery, please contact our customer service team. We will then check with the carrier to find out where your order is.

We are sorry that your order is marked as delivered even though you have not received it. Sometimes carriers deliver orders to a neighbour or leave them in a sheltered place around your home. Please also check the tracking information to see whether your order has been delivered to a nearby pick-up point.

If this is not the case, please contact us. We will start an investigation with the carrier.

It may be possible to change the delivery date of your order. This depends on where your order is in the distribution process. If you would like to change the delivery date, please do so as soon as possible after placing your order. You can change the delivery date using the tracking information for your order.

It may be possible to change the delivery address of your order to a pick-up point. This depends on the stage your order has reached in the distribution process. If you would like to change the delivery address, please do so as soon as possible after placing your order. You can change the delivery address using the tracking information for your order.

We are sorry that your order arrived damaged. Please accept our apologies. We will resolve this for you. Please contact us so that we can assess the damage together.

We are sorry that your order was not delivered in full. Please accept our apologies. Occasionally, a product may be missed in our warehouse. We will resolve this for you. Please contact us, and we will arrange for the missing product to be sent to you.

You can easily return your order through our returns portal. You can find our returns portal, return costs and return conditions on our returns page.

• You can register your order for return without giving a reason up to 30 days after receiving it.
• After registering the return, you have 30 days to send it back. After this period, the return will expire.
• Once we have received your return, we will process it within 14 days.
• All information about returns can be found on our returns page.

We are sorry that your order is damaged or that the quality does not meet your expectations. We would like to find a suitable solution for you. Please contact our customer service team. Remember to include a clear description of the problem and, if possible, photos.

We aim to process your return and initiate the refund within 1 working week. However, this may not always be possible. If your return has still not been processed 14 days after the tracking information shows that we received it, please contact our customer service team.

Our hygiene products are sealed and may only be returned if the packaging is unopened. Our hygiene products include:

• Earplugs
• Nose clips
• Swim caps
• Swim vests

Snorkels and swim buoys must not have come into contact with the mouth.

Products may only be returned in their original packaging and in new condition.

If the product is damaged or the packaging is more damaged than necessary to try the product, we may charge you for the resulting reduction in the product's value. Please handle the product with care and ensure that it is properly packaged when returned.

This means that products may be removed from their packaging to try them on, but they must not be used. Swimwear with hygiene stickers will only be accepted if the hygiene sticker is still intact and attached to the product.

We are sorry that your order arrived damaged. Please contact our customer service team so that we can work together to find a suitable solution. Please remember to include a clear description and, if possible, photos of the damage.

We are sorry to hear that a product from your order has broken or been damaged. Please contact our customer service team so that we can work together to find a suitable solution. Please remember to include a clear description and, if possible, photos of the damage or the broken product.

We are sorry to hear that you are not satisfied. Please accept our apologies. Please contact our customer service team so that we can work together to find a suitable solution. Please remember to include a clear description and, if possible, photos of your complaint.