Costs
Costs
Return shipping costs are your responsibility unless we state otherwise.
Returning an item via our returns portal costs €4.95.
Product requirements for returns
Product requirements for returns
Products can only be returned in their original packaging and in new condition.
If the product is damaged, or the packaging is more damaged than necessary to try the product, we may charge you for the resulting reduction in value. Please handle the product with care and make sure it is well packaged when returned.
This means that products may be removed from their packaging to try them on, but must not be used. Swimwear with hygiene stickers will only be accepted if the hygiene sticker is still intact and attached to the product.
A number of exceptions apply.
Our hygiene products are sealed and may only be returned in unopened packaging. Our hygiene products are:
- Earplugs
- Nose clips
- Swim caps
- Swim vests
Snorkels and swim buoys must not have come into contact with the mouth.
Return period
Return period
- You can register your order for return without giving a reason up to 30 days after receiving it.
- After registering your return, you have 30 days to send it back. After this period, the return will expire.
- Once we have received your return, we will process it within 14 days.
Damaged returns
Damaged returns
We reserve the right to charge for any reduction in value in the case of damaged returns. This may be up to 100% of the item's value. Please make sure your return is well packaged.
Other return conditions
Other return conditions
You have the right to cancel your order without giving a reason up to 30 days after receiving it. After cancelling, you have a further 30 days to return your product. You will then receive a refund of the full order amount, including delivery costs. You are responsible only for the cost of returning the product from your address to the online shop. These costs are your responsibility; please check your carrier's website for the exact rates. If you exercise your right of withdrawal, the product must be returned with all supplied accessories and, where reasonably possible, in its original condition and packaging. To exercise this right, you can register your return through our returns portal. We will then refund the amount due within 14 days of registering your return, provided that the product has already been received back in good condition.
If the product is damaged, or the packaging is more damaged than necessary to try the product, we may charge you for the resulting reduction in value. Please handle the product with care and make sure it is well packaged when returned.
