Help & FAQs

At Sneppies, we use the standard UK size chart for the Irish market. If a product uses a different size chart, we indicate this on the relevant product page.

You can receive an invoice for your order. Simply request one from our customer service team.

At Sneppies, we accept Visa, Mastercard, Apple Pay, Google Pay, PayPal and Klarna. You can view all available options at checkout.

You can easily pay for your order afterwards using your credit card.

Home delivery:

• Free shipping on orders from €69
• Shipping costs for orders under €69: €4.95
• Delivery within 3-9 working days

Every order includes Track & Trace.

Normally, our delivery time within Ireland is 3-9 working days. Orders are not delivered on Sundays.

During holiday periods, delivery times can be longer due to increased parcel volumes at carriers. Please place your order in good time.

If the Track & Trace status of your order has not changed for more than 3 days or you suspect an issue with the delivery, contact our customer service team. We will check with the carrier to find out where your order is.

We are sorry that your order is marked as delivered even though you have not received it. Sometimes delivery drivers leave orders with a neighbour or in a safe place around your home. It is also worth checking the track & trace to see whether your order was delivered to a nearby pick-up point.

If this is not the case, please contact us. We will start an investigation with the delivery company.

It may be possible to change the delivery date of your order. This depends on where your order is in the distribution process. If you would like to change the delivery date, please do so as soon as possible after placing your order. You can change the delivery date through your order’s track & trace.

It may be possible to change the delivery address of your order to a pick-up point. Whether this is possible depends on the stage your order has reached in the distribution process. If you would like to change the address, please do so as soon as possible after placing your order. You can change the delivery address through your order’s track & trace.

We are sorry that your order arrived damaged. Please accept our apologies. We will work to resolve this for you. Could you contact us so that we can look into the damage together?

We are sorry that your order was not delivered in full. Please accept our apologies. Occasionally, a product may be missed in our warehouse. We will of course resolve this for you. Could you contact us? We will make sure the missing product is sent out.

You can easily return your order through our returns portal. You can find our returns portal, return costs and returns policy on our returns page.

• You have up to 30 days after receiving your order to register it for return without giving a reason.
• After registering your return, you have 30 days to send it back. After this period, the return will expire.
• Once we have received your return, we will process it within 14 days.
• You can find all information about returns on our returns page.

We are sorry that your order is damaged or that the quality is not what you expected. We would like to find a suitable solution for you. Could you contact our customer service team? Please include a clear description of the problem and, if possible, send photos as well.

We aim to process your return and initiate the refund within 1 working week. However, there may be occasions when this takes longer. If your return has still not been processed 14 days after it was shown as received according to the track & trace, please contact our customer service team.

Our hygiene products are sealed and may only be returned in unopened packaging. Our hygiene products include:

• Earplugs
• Nose clips
• Swim caps
• Swim vests

Snorkels and swim buoys must not have come into contact with the mouth.

Products may only be returned in their original packaging and in new condition.

If the product is damaged, or the packaging is more damaged than necessary to try the product, we may charge you for the resulting loss in value. Please handle the product with care and make sure it is well packaged when returning it.

This means that products may be removed from their packaging to try them on, but must not be used. Swimwear with hygiene stickers will only be accepted if the hygiene sticker is still intact and attached to the product.

We’re sorry that your order arrived damaged. Please contact our customer service team so that we can work with you to find a suitable solution. Please include a clear description and, if possible, photos of the damage.

We’re sorry to hear that a product from your order has broken or become damaged. Please contact our customer service team so that we can work with you to find a suitable solution. Please include a clear description and, if possible, photos of the damage or broken product.

We’re sorry to hear that you’re not satisfied. Please accept our apologies. Contact our customer service team so that we can work with you to find a suitable solution. Please include a clear description and, if possible, photos relating to your complaint.