Help & FAQs

At Sneppies, we use the standard Dutch/German size chart. If a product's size chart deviates from this standard, we'll indicate this on the product page.

You can request an invoice for your order. You can request one from our customer service.

At Sneppies, we accept a wide range of payment methods, including Klarna, iDEAL, Bancontact, PayPal, credit cards, and more. You can find an overview of all our payment methods during checkout.

You can easily pay for your order afterwards with your credit card or Klarna.

Home delivery in the Netherlands and Belgium:

• Free shipping on orders of €60 or more
• Shipping costs for orders from €40 to €60: €3.95
• Shipping costs for orders up to €40: €4.95

Shipping to a Pick-up Point in the Netherlands and Belgium:

• Free shipping on orders of €60 or more
• Shipping costs for orders up to €60: €4.95

Orders always include Track & Trace. More information about shipping can be found here .

If you live near our Sneppies Swim Shop in Abcoude, you can also pick up your order there free of charge. You can select this option at checkout.

Our normal delivery time in the Netherlands is 1 to 2 days and in Belgium & Germany 2 to 3 days. Orders are not delivered on Sundays.

During the holidays, delivery times may be longer than usual due to busy delivery services. So, place your order early to avoid being left without gifts this Christmas!

If your order's track & trace is unavailable for more than 3 days, or if you suspect something is wrong with the delivery, please contact our customer service. We'll work with the delivery driver to find out where your order is.

We're sorry to hear your order is marked as delivered even though you haven't received it yet. Sometimes delivery drivers leave your order with your neighbors or leave it in a secure area around your home. Don't forget to check your track & trace to make sure your order wasn't delivered to a nearby pickup point.

f this isn't the case, please contact us. We will work with the carrier to investigate your order.

It may be possible to change the delivery date of your order. This depends on where your order is in the distribution process. If you want to change the delivery date, please do so as soon as possible after placing your order. You can change your delivery date via the track & trace section of your order.

It may be possible to change the delivery address of your order to a pickup point. This option depends on the stage of the distribution process your order is in. If you want to change the address of your order, please do so as soon as possible after placing your order. You can change your delivery address using the track & trace section of your order.

We're sorry to hear your order arrived damaged. We apologize. We'll fix this for you. Could you please contact us so we can look into the damage together?

We're sorry to hear your order wasn't delivered completely. We apologize for this. Sometimes, items get forgotten in our warehouse. We'll definitely fix this for you! Could you please contact us? We'll make sure the missing item is sent to you.

You can easily return your order through our returns portal. You can find our returns portal, return costs, and return policy on our returns page .

You can return your order up to 30 days after receiving it without giving a reason.

After registering your return, you have 30 days to send it back. After that, the return will be canceled.

After we have received your return, we will process it within 14 days.

All information about returns can be found on our returns page .

We're sorry to hear your order is damaged or the quality is disappointing. We'd love to find a suitable solution for you. Could you please contact our customer service? Don't forget to include a clear description of the problem and, if possible, photos.

We strive to process your return and refund within one business week. However, this may not always be possible. If your return hasn't been processed within 14 days of receiving it according to the track & trace, please contact our customer service.

Our hygiene products are sealed and may only be returned in unopened packaging. Our hygiene products are:

• Earplugs
• Nose clips
• Bathing caps
• Life jackets

Snorkels and lifebuoys must not have come into contact with the mouth.

Products can only be returned in the original packaging and in new condition.

If the product is damaged or the packaging is damaged beyond what's necessary to try it out, we may charge you for the reduction in value. Therefore, please handle the product with care and ensure it is properly packaged when returning it.

This means that the products may be removed from their packaging to try on, but not used. Swimwear with hygiene stickers will only be accepted if the hygiene sticker is still intact on the product.

We're sorry to hear your order arrived damaged. Could you please contact our customer service so we can work together to find a suitable solution? Don't forget to include a clear description and, if possible, photos of the damage.

We're sorry to hear that a product in your order is broken or damaged. Could you please contact our customer service so we can work together to find a suitable solution? Please include a clear description and, if possible, photos of the damage or broken product.

We're sorry to hear you're not satisfied. We apologize for this. Could you please contact our customer service so we can work together to find a suitable solution? Please include a clear description and, if possible, photos of your complaint.