Guarantees and complaints

We care about our products and, naturally, do our best to deliver them to you in top condition. However, it can happen that an order is damaged during transport or that something else occurs which means you may be entitled to make a guarantee claim. Under European law, we are liable for any lack of conformity that becomes apparent within two years of delivery of the goods. You may have additional rights under Dutch law.

If you discover, or should reasonably have discovered, a defect in the product, you must contact us within a reasonable period. A period of two months is considered reasonable in any event. In some circumstances, a period of more than two months may also be acceptable.

If you contact us in good time, we will arrange a free repair or replacement.

Occasionally, something may not go quite as planned. We recommend that you first raise any complaints with us by contacting us through our contact form. If this does not resolve the matter, you can refer your dispute for mediation through WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.